Terms & Conditions

1. Acceptance of these terms

By accessing the Medivexa Labs website, mobile experience, or booking any test or health plan through us ("Services"), you agree to be bound by these Terms & Conditions ("Terms"), along with our Privacy Policy and Refund Policy, which are incorporated here by reference. If you do not agree with any part of these Terms, please do not use our Services.

2. About Medivexa Labs

Medivexa Labs is a diagnostics platform operated by Medivexa Healthcare Pvt. Ltd. ("Medivexa Labs", "we", "us", "our"). We are not ourselves a clinical laboratory. We connect you to a network of independent, NABL-accredited and ISO-certified partner laboratories, and coordinate booking, free home sample collection, and digital delivery of your reports on their behalf.

Test processing, quality control and the medical accuracy of results are the responsibility of the accredited partner laboratory that processes your sample. Medivexa Labs facilitates the booking and logistics layer around that laboratory relationship.

3. Eligibility & account information

You must be at least 18 years old, or booking on behalf of a minor or dependant as their parent, guardian or authorised caregiver, to use our Services. When you book a test you agree to:

• Provide accurate, current and complete personal and contact information.
• Keep your booking confirmation, OTPs and account credentials confidential.
• Promptly update us if your phone number, email or collection address changes.
• Take responsibility for any activity carried out using your booking or account details.

4. Booking, home collection & fasting requirements

When you book a test or health plan, you select a collection address and a time slot. A trained, background-verified phlebotomist from our partner network will visit within that slot to collect your sample using a sealed, single-use kit.

• Some tests require fasting or other preparation (for example, a lipid profile requires 10–12 hours of fasting). Any requirement is shown at checkout and on your booking confirmation — it is your responsibility to follow it.
• You must be present at the confirmed address during the selected slot, or nominate another adult present at the address, along with a valid photo ID where requested.
• If a sample cannot be drawn because the requirements above were not met, we may need to reschedule your collection; see our Refund Policy for how this is handled.

5. Pricing, payment & taxes

Prices displayed for tests and health plans are inclusive of home collection and applicable taxes unless stated otherwise, and are shown in Indian Rupees (₹). Prices, panels and turnaround times may vary by city and are subject to change without prior notice; the price confirmed at the time of your booking is the price that applies to that booking.

We accept UPI, debit/credit cards, net banking, and cash or card on collection in select cities. Payment must be completed (or confirmed as pay-on-collection) for a booking to be finalised.

6. Reports & medical disclaimer

Reports are prepared and signed off by the processing laboratory's pathologist and are typically delivered digitally within 24–48 hours of collection, depending on the test. Reference ranges shown are general guides and may not account for your individual health context.

7. Your responsibilities

You agree not to misuse the Services, including by providing false information, attempting to access another person's report or account, interfering with the security or operation of the website, or using the Services for any unlawful purpose. You are responsible for ensuring the accuracy of any personal or medical information you submit.

8. Intellectual property

All content on this website — including text, graphics, logos, the Medivexa Labs name and mark, and software — is owned by or licensed to Medivexa Healthcare Pvt. Ltd. and is protected by applicable intellectual property laws. You may not copy, reproduce, or create derivative works from this content without our prior written consent, other than for personal, non-commercial use of your own reports and account information.

9. Third-party laboratories & service providers

Sample collection, processing and reporting may be carried out by independent third-party laboratories and logistics partners in our network. While we select and monitor these partners for accreditation and quality, each partner operates under its own clinical and operational standards, and Medivexa Labs is not itself the medical practitioner or the processing laboratory for any given test.

10. Limitation of liability

To the maximum extent permitted by law, Medivexa Labs shall not be liable for indirect, incidental or consequential damages arising from your use of the Services, including delays in collection or reporting caused by factors outside our reasonable control (such as traffic, weather, or partner laboratory issues). Nothing in these Terms limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by proven negligence.

11. Prohibited uses

You may not use the Services to transmit viruses or harmful code, scrape or harvest data from the website, impersonate another person, resell bookings without authorisation, or attempt to circumvent any security feature of the Services.

12. Cancellation, rescheduling & refunds

Bookings may be rescheduled free of charge up to 2 hours before your slot. Because diagnostic services cannot be "returned" once a sample is collected, our policy is reschedule-first — full details, including the limited circumstances in which a refund applies, are set out in our Refund Policy, which forms part of these Terms.

13. Termination & suspension

We may suspend or terminate your access to the Services if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused the Services in a way that risks the safety or data of others. You may stop using the Services, or request deletion of your account, at any time by contacting us.

14. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts at Howrah, West Bengal, India.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes in our Services, technology or applicable law. Material changes will be reflected by updating the "Last updated" date above; continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Contact us

For any question about these Terms, please reach us at info@medivexalabs.com, call +91 93302 11277, or write to us at 149/1 JN Mukherjee Road, Salkia, Howrah – 711106, West Bengal, India.